Frequently Asked Questions
- What materials are used to make your jewelry?
My jewelry is handmade using high-quality polymer clay. My favourite ones are Sculpey Premo and Fimo Soft. It is a lightweight and durable material that allow me to create intricate designs.
The earring findings I use are either high-quality stainless steel or gold plated stainless steel. They are nickel free and hypoallergenic.
- How long does it take to process and ship an order?
I try to ship orders as quickly as possible. typically, it takes 1-2 business days to process an order. Once shipped, delivery times may vary depending on the shipping method selected at checkout.
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Can I request a custom design?
Yes, I accept custom design requests! check the page: https://www.patoustudio.com/commissions for more details
- Do you offer international shipping?
Yes, I do! Current regions I ship to: Canada, United States, Australia, Austria, Belgium, Brazil, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Hong Kong, Malaysia, New Zeland, Netherlands, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand.
- How do I care for my polymer clay jewelry?
To keep your polymer clay jewelry looking its best, we recommend avoiding exposure to excessive moisture, perfumes, and chemicals. When not in use, store your jewelry in a cool, dry place to prevent any damage or discolouration.
Be gentle with your new items! Avoid dropping, scratches, banging, and pulling. Place your jewelry far from sharp objects.
Fashion jewelry tends to tarnish over time with constant wear. Following the above instructions will help prolong the appearance of your jewelry.
- What is your refund policy?
Currently, I don't accept returns, exchanges, or refunds. However, if you encounter any issues with your order, please email me at [email protected], and I will address them on a case-by-case basis.
- Can I cancel or modify my order?
Once an order has been placed, it cannot be canceled or modified. If you have any concerns or need assistance, please contact me at [email protected], and I will do our best to help you.
- How can I contact customer support?
If you have any questions, concerns, or need assistance, you can reach out to me directly by sending an email at [email protected]. I strive to respond to all inquiries within 24 hours.
- Do you offer wholesale or bulk ordering?
Yes, I offer wholesale and bulk ordering options. If you are interested in purchasing my products in larger quantities, please contact me at [email protected], and I will provide you with more information.
- Can I track my order?
Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your package.